Refund & Cancellation Policy

1. Project Lifecycle & Payment Structure

At , we build high-quality custom software, websites, and mobile applications. To protect both parties and ensure transparent project management, we operate under a milestone-based billing structure. Payment milestones represent physical work deliverables (e.g., UI/UX design signoff, frontend completion, staging server release).

Before each milestone commences, the client reviews and approves the scope of work. Once a milestone is completed, demonstrated on our staging server, and approved by the client, the corresponding milestone payment is due and becomes strictly non-refundable.

2. Refund Eligibility Criteria

A. When a Refund is Applicable:

• No Work Commenced: If the client requests a refund within 48 hours of making an advance deposit, and our design/development team has not started discovery or project setup.
• Company Default: If materially breaches the Service Level Agreement (SLA), stops work on the project without reason, or fails to deliver the promised assets after receiving payment, subject to a 14-day cure period.

B. When Refunds Are NOT Applicable:

• Change of mind or business strategy redirect mid-way through development.
• Delays caused by client failure to provide necessary input, content assets, APIs, API credentials, feedback, or milestone sign-offs.
• Slight project timeline variations caused by scope additions or adjustments.
• Features that function as requested in the approved specifications but do not meet subsequent subjective expectations.

3. Project Cancellation Process

Either party may terminate the active development contract by giving a 30-day written notice via email to our registered support email support.

Upon receiving a cancellation notice, the following procedures apply:

• All active work is paused except for security wrapping and asset preparation.
• will prepare a comprehensive timesheet of work completed up to the date of cancellation.
• If the value of completed work exceeds the payments received, the client will be invoiced for the balance.
• If the payments received exceed the value of completed work, the difference will be refunded to the client within 14 business days.
• Upon settlement of outstanding payments, all source code and design files completed up to that point will be packaged and delivered to the client.

4. Third-Party Costs & Infrastructure

We frequently integrate third-party services on behalf of our clients. These include cloud hosting providers (e.g., AWS, Hostinger, DigitalOcean), domain registrars, SMS gateway APIs, payment gateway integrations, and premium software licenses/themes.

Please note that all third-party subscription charges, setup fees, and licensing costs are completely independent of and are strictly non-refundable under any circumstances.